FOR BUYERS
1. SHIPPING
Most of the orders placed through us are shipped within 1 to 2 business days. You will be notified of a planned shipping date within 2 to 3 business days of placing your order. The Shipping charges are subject to estimation thus, actual shipping charges will be applied to the invoice according to best method/best price, and the same will be informed to you prior to the shipping. Accepting requests for pickup or special delivery are at our discretion.
2. PAYMENT
Payment is required to be made before the shipment of your order. We accept convenient modes of payment such as net banking, MasterCard, visa, Paypal, PayTm. However, we accept cash on delivery as a mode of payment for your orders.
For the convenience of buyers outside of India, we provide payment options via Net Banking, MasterCard, Visa and Paypal. We also give discounts on retail price to our wholesale buyers in the form of ‘one time coupon’ which can be requested from us anytime, but granting of such discounts is subject to our discretion. The discount ranges from 5-40% depending on the order size and category of product.
3. DELIVERY OF THE PRODUCT- ESTIMATED TIME OF DELIVERY AND MODE OF DELIVERY
The estimated time of delivery is within 6 to 8 working days for domestic orders and 8 – 10 working days for international orders. We also inform that things which small in size will be delivered through Air and heavier objects will be delivered through surface and will take 8-1o working days. We try to process all deliveries through reputed courier companies like BlueDart, SpeedPost. For the convenient buyers outside India process of deliveries is through DHL Express, UPS, FedEx. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
4. PACKAGING OF THE ITEM
Unframed and unmounted works of art will be shipped rolled up and in protective cylinders, hardboard tubes. Art works that are framed (with glass or otherwise) or those art works which are susceptible to breakage will be packed in protective layers of bubble-wrap and other such anti-shock material so that they are delivered to you undamaged.
5. INTERNATIONAL DELIVERY
www.tamatina.com delivers items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL Express, UPS, FedEx to deliver your shipments safely and timely to you. Customs duty & other international taxes, etc. if applicable will have to be borne by the customer according to the laws of the land.
6. ONLINE TRACKING
All www.tamatina.com items are delivered through reputed courier partners who will provide you with a tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We will email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
6. BUYERS PROTECTION PROGRAM - RETURN POLICY
www.tamatina.com upholds high standards of post purchase service, such as easy returns and refunds in case of damaged/defective/broken orders, or if the order does not match the description or photo as specified on the website, or if the product is disliked for quality. www.tamatina.com is bound to respond to any refunds, returns and or any exchange claims within 3 working days. Return, refund or exchange requests post 3 days, will not be accepted.